TAKES
During a critical incident
Twelve responders, one outage, thirteen root causes.
EVERYONE'S RIGHT
Every answer
AlexThe Architect“Draws the architecture on the whiteboard. The outage is box seven.”
JoThe Cowboy“Already SSH'd into prod. Don't look.”
RileyThe Minimalist“Did anyone restart it? Restart it.”
TaylorThe AI Native“Three agents on it. One is already writing the postmortem.”
MorganThe Threat Modeler“Before we fix it: are we sure it's not an attacker?”
ChrisThe Sovereign“Our status page is down too. I self-host it.”
PatThe Enterprise Adult“On the bridge with the vendor. Who's taking notes?”
MayaThe Visionary“Best incident we've ever had. Blog post by Friday.”
NoraThe User Advocate“Users are posting screenshots. Reading you the top three.”
HugoThe Perfectionist“Rolled back. Everyone go home, I'll write the postmortem.”
RuthThe Maintainer“Same as March 2011. Line 412. Comment it out.”
GregThe Hedger“Flip the flag. Which flag? Any flag.”
🔬 IN THE FIELD GUIDE