SPECIMEN No. 027 · Triage ritual
Ticket Priority
A four-level scale on which every customer ticket is, according to the customer, P0.
🌱 Perennial- 🏠 Habitat
- Support queues and the CEO's inbox
- 🦈 Natural predator
- The customer who emailed the CEO
- 🤒 Common symptom
- URGENT!!! in the subject line
THE DEBATE
The room is split
If the whole team walked into the review, who would reach for Ticket Priority, and who would push back.
💖 A strict severity scale
NoraThe User Advocate“Priority is what users lose, not who they know; forty customers without payroll come first.”
PatThe Enterprise Adult“A defined severity scale with SLAs is what lets support promise something and keep it.”
HugoThe Perfectionist“A proper triage process, with severity definitions and a rotation, keeps P0 meaning P0.”
MorganThe Threat Modeler“A security report filed as P3 because nobody shouted is how a vulnerability quietly ages.”
FIELD REPORTS
No field report yet
This species has been catalogued but not yet observed in a comic. It is on the story backlog.