TAKES · Greg answers

When should it page someone at 3am?

When should it page someone at 3am?“Route it to a digest. We can always promote it later.”Greg Hollis, The Hedger

💡 WHY GREG IS RIGHT

Deciding that something deserves a 3am page is a one-way door for someone's sleep and for the team's trust in the pager. Starting new alerts in a daily digest is reversible: watch how often they fire, whether they match real incidents, and promote the ones that earn it. The pager stays quiet and credible, and every signal is still captured for whoever reads the morning summary.

✅ RIGHT WHEN

New alerts on unfamiliar systems, where nobody knows yet what normal looks like.

🚩 TOO FAR WHEN

Payments failing is still in the digest, read Monday at 9am, as alert 1,187.

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