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When should it page someone at 3am?

When should it page someone at 3am?“The agent takes the page. It wakes me if stuck.”Taylor Kim, The AI Native

💡 WHY TAYLOR IS RIGHT

Many night pages follow the same runbook: restart the worker, clear the stuck job, scale the queue, check the last deploy. An agent with read access and a narrow set of safe actions can do that first pass in seconds, collect the evidence and only wake a human when the runbook fails or the next step is irreversible. Humans get paged less, and the ones who do arrive with the context already gathered.

✅ RIGHT WHEN

Runbooks are written, safe actions are scoped, and every agent action is logged.

🚩 TOO FAR WHEN

The agent restarted the database four times, and its incident summary called it routine.

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