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What should we track?

What should we track?“Whatever the board deck asks for, from a vendor with a DPA.”Pat Williams, The Enterprise Adult

💡 WHY PAT IS RIGHT

Analytics exists to support decisions people above engineering already make: revenue, activation, retention, churn. Start from the dozen numbers the board and customers actually ask about, and buy a mature product with a data processing agreement, SSO, EU hosting and a support line. A homemade pipeline answering questions nobody asked is cost without accountability. A supported tool answering the five questions that matter is a business asset.

✅ RIGHT WHEN

There is a board, customers ask about privacy terms, and nobody wants to run a data team.

🚩 TOO FAR WHEN

The vendor's default dashboard has quietly become the company strategy.

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